FAQs
Got questions? You're in good company.
Find clear answers about Fun House below.
Most common questions
Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:
- Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight!
- Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
- Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
- Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
- Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon!
- Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information.
- Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.
Your order is being checked by our team before it can be approved. We may need to confirm order information, payment details, or that the purchaser meets our 21+ policy.
If we need more information, support will contact you using the details on your order. An order may be canceled if it cannot be approved. For help with a review, contact [email protected].
Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.
To change your Subscription payment method:
- Go to the Subscriptions tab in your Account.
- Click "View" on the subscription item you wish to edit.
- Click on the Edit icon next to "Payment Details"
- Select the existing payment method you wish to use or add add a new card.
- If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.
Email [email protected] as soon as possible if you need to cancel an order. We will try to help during customer service hours, but an order cannot be modified or canceled once it has shipped.
If it has already shipped, contact support about your options under our Refunds & Returns Policy. The 100 Day Make-it-Right Guarantee runs from the purchase date; refund, credit, or replacement eligibility depends on the product's condition and the policy terms.
Other questions
If you receive an error message when processing your order and do not receive a confirmation email, it is possible that there was an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. Please note that we do not have these funds, and declined funds are typically held by the bank for 2-3 business days before being released back to your account.
We currently accept Visa, Mastercard, and Discover through our website.
If you have questions about your order, please contact us by email at [email protected] and provide your order number.
A payment or card charge does not by itself confirm that an order has shipped. Orders are processed within 1–2 business days after approval, excluding federal holidays.
We will email tracking information when the package ships. Contact [email protected] if you need help with a payment or order status, and review our Shipping Policy for delivery estimates.
A pending status means the order has not completed processing. Check your account and order emails for updates; the status alone does not confirm that a package has shipped.
Standard orders are processed within 1–2 business days after approval. Standard delivery is estimated at 3–5 business days after shipment, not from the time you place the order. We will email tracking information when your order ships. See our Shipping Policy or contact support for help with your order.
Fun House products are intended only for adults aged 21 and over. We may request information to confirm that a purchaser meets our age policy before approving an order.
Do not purchase products for anyone under 21. Contact [email protected] if you have questions about an age verification request.
Contact [email protected] within 5 business days of the expected delivery date to report a damaged package. Include your order number and explain the problem so support can advise you.
Do not send products back without instructions. If a return is required, support will provide a prepaid return label. Any refund, store credit, or replacement is handled under our Refunds & Returns Policy.
