FAQs
Got questions? You're in good company.
Find clear answers about Fun House below.
Most common questions
Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:
- Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight!
- Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
- Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
- Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
- Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon!
- Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information.
- Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.
To refer someone to shop with us, head over to your account and click on the Rewards tab. There, you’ll find an option to enter any email address you’d like. Click “Invite” after adding all email addresses and we’ll take it from there! They’ll receive an email with an invitation to join Fun House's rewards program (and a 50% OFF coupon to use on their first purchase!). There are no limits to the number of referrals and rewards. You can refer as many people as you want!
Joining our Rewards Program is easy! If you already have an account with us, you’re already signed up for our Rewards. If you don't, simply create an account on Fun House and that's it! No further action is required.
The Deal of the Day is Fun House's biggest daily discount — and yes, we’re often selling it at a loss. Each day, we spotlight one featured product for a limited-time flash sale, typically lasting just 4 to 6 hours.
These exclusive offers can slash prices by up to 85% off, with some products dropping as low as $1. It’s our way of saying thanks to our fans — with a deal that’s almost too good to be true.
Because this deal is so extreme, it comes with a strict quantity limit per order to keep things fair and prevent stockpiling.
That means the Deal of the Day only applies when you add the maximum quantity allowed (or fewer) to your cart. If you go over that limit — even by one — the discount won’t apply at all, not even to the first few items. So to lock in the deal, make sure your cart stays within the limit.
We recommend acting fast — once the deal expires or sells out, it's gone. A new product drops every day or so, so check back often and don’t sleep on a steal.
A gift card is a form of payment that can be used to make purchases at Fun House in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.
To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.
A preorder lets you order a product before it is ready to ship. Read the specific offer for the product format, price, availability, and estimated shipping date before completing checkout.
Use the ingredient list and directions for the tablet or gummy you select. If the preorder details are unclear, contact [email protected] before placing your order. Shipping restrictions apply. Please see our Where We Ship page for current shipping availability.
There are many ways to earn reward points! Here's a list of the easiest ways to earn:
- Earn 500 points for creating an account.
- Earn 2,500 points for referring friends who spend more than $50 on their first purchase, and an extra 2,500 points for every 5 people referred.
- Earn 10 points for every $1 spent at our store.
- Earn 100 points for leaving a review (maximum 2 every 30 days).
By referring someone to shop with Fun House, you’ll get 2,500 Fun House points ($25 value) once they create an account and make a purchase of $50 or more. For every 5 people referred who have made purchases reaching or exceeding the $50 threshold, you’ll get an extra 2,500 Fun House points for a total of $150 in Fun House points!
Your order is being checked by our team before it can be approved. We may need to confirm order information, payment details, or that the purchaser meets our 21+ policy.
If we need more information, support will contact you using the details on your order. An order may be canceled if it cannot be approved. For help with a review, contact [email protected].
You can purchase a gift card the same way you would any other product! Simply visit our Gift Cards page and select your desired gift card balance amount. If you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.
Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.
To change your Subscription payment method:
- Go to the Subscriptions tab in your Account.
- Click "View" on the subscription item you wish to edit.
- Click on the Edit icon next to "Payment Details"
- Select the existing payment method you wish to use or add add a new card.
- If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.
To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code.
To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active.
Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.
Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.
Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.
At Fun House, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.
Our 100 Day Make-it-Right Guarantee covers Fun House Party Blend chewable tablets and gummies purchased from tryfunhouse.com. Contact support within 100 days of purchase.
Unopened products must be unused, in their original packaging, and in the condition received to be eligible for a refund. Opened products are not eligible for a full refund; support may offer store credit or a replacement in most cases.
Contact us before returning a product. See our Refunds & Returns Policy for the full conditions and refund processing details.
Email [email protected] as soon as possible if you need to cancel an order. We will try to help during customer service hours, but an order cannot be modified or canceled once it has shipped.
If it has already shipped, contact support about your options under our Refunds & Returns Policy. The 100 Day Make-it-Right Guarantee runs from the purchase date; refund, credit, or replacement eligibility depends on the product's condition and the policy terms.
Other questions
Because Fun House sells Kanna products, traditional mobile app stores may not allow us to offer a standard downloadable app. But with a virtual app, also known as a progressive web app, we can still give you many of the benefits of a mobile app directly through our website.
So, in short, Fun House does not have an app you'll find in the App Store or Google Play. But when you add our virtual app to your phone from our website, you can still get updates about your orders, account activity, and exclusive promotions, all while shopping our Kanna tablets and gummies.
Kanna is the common name for Sceletium tortuosum, a succulent native to South Africa with a long history of traditional use. Its naturally occurring compounds, including mesembrine, have attracted research into mood and cognition.
Botanical name, big backstory. But research is still developing, and kanna is not a treatment for a medical condition.
